What is our Refund and Cancellation policy?
Our company's purpose is to enrich your life with positivity, and this extends to the genuine love we have for our tea & teaware. We’re sure that your order will reach your doorstep within 30 days, and if it does not, there’s something wrong with your order. Please let us know. We’ll make it
right. However, please note that gift cards and promotional, sale, and clearance items are final sales.
Online purchases
We’re not perfect, even if we try. Please let us know if your order is incorrect, damaged, or incomplete. We’ll figure out the cause and find the best way to make it right for you. If you’re not happy with what you ordered, feel free to talk to us. While we cannot refund loose-leaf tea or gift packs containing tea, including our 24 days or tea holiday countdowns, we’ll find a solution.